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A leading expert on how to serve and retain
customers, Lisa Ford is the author or co-author of such best-selling
books as Exceptional Customer Service, Customer Service
Excellence: It's in the Details, Only the Best on Customer
Service, and Only the Best on Leadership. Lisa Ford is
a specialist in such critical training areas as customer service,
customer retention, hiring, managing, and training for service excellence.
She has also been a featured presenter at Inc. magazine's Customer
Service Conference. |
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Lisa Ford is featured
in the following Crestcom videos:
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How
to Provide Gold Standard Customer Service
- Deliver
exceptional customer service every time
- Serving
customers vs. processing them
- Five
gold standard service rules
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The
Quest For Excellence
- Six
keys of personal excellence
- Deliver
excellence for customers
- Action
steps of leadership excellence
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How
to See Your Company Through Your Customer's Eyes
- Six
strategies for improving service
- Perception
is reality to a customer
- Tap
into great customer insight
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How
to Hire, Train, and Reward Customer Service-Oriented Employees
- The
five keys of effective customer service training
- Four
strategies for rewarding service-oriented employees
- How
to retain star employees
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How
to Deal With Difficult Customers
- Seven
steps of dealing with difficult customers
- Remove
"emotional trigger words" from your vocabulary
- Use
the "Power Tool" of customer service
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How
to Exceed Customer Expectations
- The
goal: Amaze, astound and astonish customers
- How
to excel in the four circles of service
- Six
steps to recover customer
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Watch Lisa Ford Here 0:2:15
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