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JANUARY
HOW
TO PROVIDE GOLD STANDARD CUSTOMER SERVICE
Featuring Lisa Ford
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Deliver exceptional customer service every time
· Serving customers vs. processing them
· Five gold standard service rules
ESTABLISHING
GOALS AND PRIORITIES
Featuring Zig Ziglar
·
Focus on a strategic direction
· Five-step goal-setting process
· Five critical goal-related questions
FEBRUARY
HOW
TO WIN THE NEGOTIATING GAME
Featuring Harvey Mackay
·
The 19 classic strategies of negotiation
· Use knowledge as power
· The "Money vs. Experience" factor
THE
VISIONARY LEADER
Featuring Bob Johnson
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Establish a vision for the future
· Lead others to support your vision
· Turn vision into reality
MARCH
STRATEGIES
FOR EFFECTIVE MEETINGS & PRESENTATIONS
Featuring Bob Pike
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Add impact to presentations and meetings
· How to use visuals…gain involvement
· Dealing with difficult participants
MANAGING
THE VELOCITY FACTOR
Featuring Jim Cathcart
·
Identify the natural velocity of people
· Define an individual's "cruising speed"
· Keep people in their natural velocity zone
APRIL
MANAGING
THE CHALLENGE OF CHANGE
Featuring Dr. Jim Hennig
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The myths of change
· Overcome resistance to change
· Five principles of leading change
SOLVING
THE MANAGEMENT PUZZLE
Featuring Tom Hopkins
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The eight characteristics of effective managers
· Develop future vision
· Management's main job
MAY
THE
QUEST FOR EXCELLENCE
Featuring Lisa Ford
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Six keys of personal excellence
· Deliver excellence for customers
· Action steps of leadership excellence
HOW
TO SURVIVE AND THRIVE UNDER STRESS
Featuring Dr. John Tickell
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How to identify and handle stress
· Avoid the premature killer
· Attack the "CATS Syndrome"
JUNE
HOW
TO CONDUCT PERFORMANCE APPRAISALS
Featuring Bob Johnson
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Ten principles of performance appraisals
· Give performance-centered feedback
· Dealing with underachievers
EIGHT
KEYS TO DEVELOPING LEADERSHIP
Featuring Jim Cathcart
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The quickest way to advance as a leader
· Build leadership in others
· Sow the seeds of potential
JULY
HOW
TO AVOID HIRING AND RECRUITING MISTAKES
Featuring Harvey Mackay
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A 10-point plan for hiring employees
· The most critical recruiting philosophy
· The most revealing interview questions
THE
ATTITUDE AND ALTITUDE CONNECTION
Featuring Zig Ziglar
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Spend time growing then going
· Seven seeds of growth
· The power of persistence
AUGUST
PERSONAL
COMMUNICATION SKILLS
Featuring Dr. Jim Hennig
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The seven principles of communication
· The platinum rule of communicating
· Lose yourself in your purpose
HOW
TO DEAL WITH WORKPLACE MISTAKES
Featuring Bob Johnson
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Fixing mistakes vs. fixing blame
· Five principles for handling mistakes
· Solving problems and building people
SEPTEMBER
HOW
TO SEE YOUR COMPANY THROUGH YOUR CUSTOMER'S EYES
Featuring Lisa Ford
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Six strategies for improving service
· Perception is reality to a customer
· Tap into great customer insight
THE
LEADERSHIP SECRET
Featuring Jim Cathcart
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Formula for personal growth
· Understand personal strengths and intensity
· Build personal achievement
OCTOBER
CREATIVE
LEADERSHIP OR THINKING OUTSIDE THE BOX
Featuring Harvey Mackay
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The 12 traits of outstanding leaders
· Eleven "creativity killers"
· How to beat 100% of the competition
BUILDING
A PERSONAL SUCCESS FOUNDATION
Featuring Zig Ziglar
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Success foundation building blocks
· See people as winners
· The secrets of peak performers
NOVEMBER
HOW
TO MANAGE DIVERSE PERSONALITIES
Featuring Tom Hopkins
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Build employee self-image
· Teach self-discipline
· Identify and manage different personality types
ARE
YOU MISMANAGING YOURSELF?
Featuring Dr. John Tickell
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The difference between pressure and stress
· Escape valves
· Avoid depression and anxiety
DECEMBER
MOTIVATING
FOR PEAK PERFORMANCE
Featuring Dr. Jim Hennig
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The "Slight Edge" difference
· Break mental barriers
· How to look behind, ahead, beyond and within
HOW
TO USE YOUR IQ TO INCREASE YOUR EQ
Featuring Jim Cathcart
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IQ gets you hired; EQ gets you promoted
· Rings of perception
· Eight indicators of intellectual style
To
learn about Bullet Proof® Manager training in your area, please
contact your authorized Crestcom® Licensee, or complete the online
information form here.
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Some video faculty/topics not available in some areas
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